Help

Shopping
Browsing the Store
Selecting Products
Shopping Cart
Check Out
Login
About Your Order
Fullfilling Your Order
Shipping Policy
Returns
Security
Cookies
Credit Card Security
Privacy Policy
Support
Frequently Asked Questions
Forgotten Username or Password
Contact Us

Shopping

Shopping with BuyTrendyBrands.com and P.Nemir Dry Goods Company is a snap! You don't even have to register to make a purchase. We offer Express Checkout with Google Checkout or PayPal. If you have existing accounts with these payment services, you can quickly login and take care of payment via the payment service. Google or PayPal will then forward your name and delivery address to us to complete your order. We also offer payment by mailing a money order or bank check. Or if you are coming into our store to pickup, you may choose "Store Pickup".

Browsing the Store

You can browse for trendy items from almost anywhere in the site by using the department list on the left.

Category
Your browser displays the products available in the selected category.

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Selecting Products

Selecting Products is a 3-step process:

  1. Click on Product
    Click on either the small picture of the item or the item name. Once you select the product, your browser will display a larger image, the item name, a description, a drop down list of colors and sizes, and the price(s) of the item.
  2. Choose Options
    Choose the options and the quantity for this item.
  3. Put Product in Shopping Cart
    Click on the "Submit" button to put the item in your Shopping Cart. Your browser will now display the contents of your Shopping Cart.

NOTE: Putting a product in your Shopping Cart does not mean you must buy it. You may always remove it when you view your Shopping Cart .

NOTE: A product's price may depend on certain options that you choose (i.e. size). In that case, you will see drop down list of colors and sizes. Each individual version of that item in the drop down list will show COLOR, then SIZE, then PRICE, and then (QUANTITY AVAILABLE).
Drop Down Options Example

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Shopping Cart

Your Shopping Cart displays each of the products you would like to order. For each item you will see

Quantity
Number of units of this item you would like to order. You can change the quantity by changing the number in the Quantity box and pushing the "Update" button.
Description
The name of the item, as well as the color and size configuration and the item weight. To change the options for this item (size or color), you must first delete it from your Shopping Cart, and then re-select it from the item page.
Unit
Price each for the item.
Unit Total
Price for total quantity fo the product (Quantity * Unit Price). If you change the Quantity, you must push the "Update" button to recalcualte the Amount.
Delete
You can remove one or more products from your Shopping Bag by clicking the Delete button next to the unwanted item.

Shopping Cart Example

After you view your Shopping Bag, you can


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Checkout

When you are happy with the contents of your Shopping Cart, you are ready to Checkout. Don't worry, until you push the final "Submit" button after you enter your payment method, you can always revisit and modify your Shopping Cart.

PayPal Express Checkout - If you already have a PayPal account and wish to use it for payment, you will not have to re-enter all your shipping or financial information on our site. When you are satisfied with the contents of your "Shopping Bag", just click on the PayPal Express Checkout button. You will be redirected to PayPal's website to arrange for payment, and then PayPal will send you back to our website in order to to select your shipping method, choose the service-type, and then finally verify that the order looks correct. PayPal will supply us your billing and shipping information therefore saving you time during checkout. Your credit card information is not shared with us.

You may also use the payment methods shown at the bottom of every page of our website. Please enter information into all the requested fields. Please pay special attention to the following:

Your Email Please enter this correctly. Any mistakes on this field could result in order delays, and you will not receive order receipts or tracking information.

Your Phone Please enter this optional field, as this as well as your correct email address are the only methods we have to contact you in the case of questions regarding your order. Your privacy is very important to us, and we do not share any of your personal information with any outside parties. A phone number provided will only be used to communicate with you regarding the filling and shipping of the order you place, and for no other reasons. The phone number may be included on the shipping carrier's label in order to assist with quick and correct delivery of your package.

Shipping Methods A choice should be made on the checkout screen between the following shipping methods listed in the "Shipping Method" drop-down box:

  • UPS (Within US) - This is the default method; United Parcel Service is especially great for heavier shipments, or those where tracking and updates are important.
  • USPS (Within US) - United States Postal System; a great method if you have a light-weight package for less expensive shipping.
  • Free Standard Ground - This method must be chosen in order to avoid shipping charges on your order. Orders of at least $75 usually qualify for this method.
  • International (Outside USA) - If you do not live in the US, this method must be chosen in order to correctly calculate shipping charges.
  • Store Pickup - Orders may be picked up at 107 E Washington Ave, Navasota, TX 77868; if you want to pickup your order, please choose this option and shipping charges will not be added.

After your ship-to information has been entered, please click on the "Continue" button to go to the final order verificaiton and payment page.

Order Verification and Payment - On this page, take a minute to go over all the information entered to insure that it is correct. Verify items on your order, email address, billing address and shipping address. When all of this information is verified, please proceed to the payment section.

Payment Method Drop-Down Box:

  • Credit Card - This is the default; enter your credit card number, making sure that all digits are entered correctly. Expiration date must be chosen correctly in order to insure that the payment processes correctly. The security code on the reverse side of the card is mandatory, and must be entered. Skip over the gift certificate section.
  • Gift Certificate - If you choose this method, do not enter any information in the credit card section. Please cut and paste your gift certificate key into the form, and immediately click submit. If there is a remaining balance on your order after the certificate has been deducted, you will have a chance to enter the credit card information on a separate step after the recalculation.

Special Instructions - If you have any information you'd like to communicate with us, it may be done in this field.

When you are ready to complete your order, please press the SUBMIT button only once. You will then be given a "Thank you for your order" screen. An order receipt will be sent to the email address you provided. If you instead receive an error page, the reason for the payment error will be shown, and you will be given the opportunity to press your back button in order to correct any payment information and resubmit the order.


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Login

New Users
If you are new to BuyTrendyBrands.com, you may want to create a user account. Click on the "Register" link on the top navigation bar..

Your browser displays a form for you to enter your information
Returning Users
If you have been here before, enter the username and password you gave us and push the "Login" button. Passwords are case-sensitive.

Forgotten Password
If you forgot your password, don't feel bad. It happens to the best of us. Just click on the "FORGOT PASSWORD" link to send us a request for a forgotten username or password. We will send the information to your account's originally registered email address. So be sure and remember the email with which you originally registered, as you will need to enter it in order get your login information emailed to you.

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About Your Order

Now that you have placed your order, it's our turn. This section answers questions you might have after you have placed your order in our care.

Fullfilling Your Order

When we receive your order, we will assemble and ship your order as soon as possible. Our website maintains real-time availability of items and sizes.

  • Orders received before 2:00 PM CST Monday - Saturday will ship same day.
  • No shipments to PO Boxes using FedEx Home Delivery. Please use your street address
  • US Addresses that will not fully validate against the USPS's Address Database may delay your shipment while we contact you in order to obtain a correction


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Shipping Policy

Same Day Free Shipping
Free shipping offer to the contiguous 48 United States on orders of at least $75.00. Be sure to choose Free Standard Ground during checkout. We promise Same Day Shipping on orders received before 4PM CST Monday through Friday. Some orders placed Saturday and all orders placed Sunday will ship Monday.
60 Days Returns
We know that sometimes you need to exchange or return. The other guys only give you 15 days to make an exchange or return. That is just not long enough. We guarantee Satisfaction. Upon approval, returns after 60 days may qualify for a website gift certificate.
Shipping Cost
We caclulate shipping costs as follows:
  1. Approximate total weight of items.
  2. Our shopping cart will consult with USPS or UPS on a real-time basis to determine your shipping cost according to weight and destination.
  3. We add mandatory insurance according to cost of the products and carrier's insurance guidelines.
  4. If your order totals over $74.99 and you choose Free Shipping during checkout, you will not have to pay for shipping or insurance.
We use the latest shipping cost and insurance tables directly from the United States Postal Service's web servers and UPS.com.
Insurance
It is our policy to insure all orders. This protects you in case the shipping carrier looses or damages your package, or if your package is intercepted before you are able to take delivery (stolen).

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Returns/Exchanges

BuyTrendyBrands hopes you are pleased with your merchandise. We understand it's sometimes necessary to exchange or return an item. If you are not completely satisfied, simply follow the instructions below to return your purchase within 60 days for a refund to your original form of payment, or a website gift certificate if you so choose. In the case of outbound free shipping, all orders returned for refund will be charged the original shipping charges. $75.00 minimum amount for original purchase threshhold will be used to determine if original shipping should be deducted from the return, regardless of any special free shipping offers in place at the original date of purchase.

Fast Exchange - Complete the return instructions below for your return item(s) and place a new order for the replacement items. You will be charged for the new order and when we receive your return, we will refund your original order to your original form of payment.

Return Instructions - please click here to start the return process.

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Security

P.Nemir Dry Goods Company respects your privacy and we do everything we can to ensure that your information and your transactions are safe and secure. We use Secure Socket Layer (SSL) to transfer all personal information, including your name, address, and phone information. Any credit card information you have will be shared with our partners, Google Checkout and Paypal Express Checkout, on their own websites. These partners use 128-bit encryption technology and do not share your financial information with us. The only information we keep in our database is your contact information, and we safeguard it securely. We do not share this information with any other parties. Occasionally if there is a promotion or sale event we think you might be interested in, we will contact you. If you receive an email from us, you always have the option to discontinue receiving promotions by email. We appreciate your business and know it is our duty to respect your privacy.

Cookies

"Cookies" are small pieces of data that are stored by your browser on your computer's hard drive. Our cookies do not contain any sensitive information, but they do enable us to recognize you when you return to our site. Most web browsers automatically accept cookies, but if you have customized your browser to disable cookies, you will want to enable them to use this site.
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Credit Card Security

We do not store your credit card information on our website or servers. Your credit card information will be collected on secure pages on our site. In the case of the express checkout methods, we turn over the cart contents to Google or Paypal, and then they in turn notify us of a completed payment. We then notify you of a completed order. You do not have to share your sensitive information with us, and we in turn don't have to worry about storing and securing your information.
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Privacy Policy

We keep all your account information private. Your information is used only by BuyTrendyBrands (P NEMIR Dry Goods Company). We do not sell your E-mail address, nor any other information to any third party.

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Support

Frequently Asked Questions

How do I change my contact information?
You can change your account information from the Login page. Enter your username and password and click the "Login" button on the top Navigation Bar. You must first login to your account before you can get to the Update Your Contact Information page.
I forgot my username or password. How do I get this information?
No problem. See Forgotten Username or Password item in our Support help.
I received an E-mail with the subject "Account Information", but I did not request one. What should I do?
This means someone else has requested a new password using your E-mail address. Fortunately we only send the password to the account E-mail address so unless the person has access to your E-mail, your password will not be exposed.

You will be provided with your account information in an e-mail. You may then change your password if you wish using the Update Your Contact Information page.

As an additional measure, you may Contact Us and request that we remove your account. You can then create a new account with a different E-mail address.

I forgot my account E-mail address. What do I do?
Simply create a new account with your valid E-mail address. If an account already exists with that E-mail address, you will receive an error message. In that case, follow the procedure in Forgotten Password.
I received a strange error. What does it mean?
While we have tested our site thoroughly, some bugs may have sneaked by. In that case, go to our Contact Us page and send an E-mail to us with a full description of the error and the page you were trying to view.
Will you ship to my country?
We ship worldwide to the destinations served by the United States Postal Service. For more information, see our Shipping Policy.

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Forgotten Username or Password

We know. It happens. If you have forgotten your login information, simply click on the "FORGOT PASSWORD" link on the top navigation bar. This will bring you to the "E-mail Password" form. Fill out the form with your account E-mail address and press the "Email Login Info" button to submit the request. We will then send your login information to the account E-mail address.

After logging in with your password, you may wish to change the password using the Update Your Contact Information page. Make sure you choose a password that is easy for you to remember, but difficult for others to guess.


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