Rob Nemir is by far the best customer service representative I've ever dealt with in my entire lifetime of shopping! I had almost resigned myself to just keeping the merchandise and being upset about the issues with the condition of the shoes I had bought even before calling because of how horrible customer service can be, especially when dealing with things that have been shipped and its hard to tell when/how damage was done.  I'm so glad I called! Rob was actually sympathetic and immediately provided suggestions on the best way to deal with the situation, to make it the least amount of inconvenience for me.  He was timely in his response and resolved the issue above and beyond my highest expectations! Despite the issues with the shoes I recieved, I can't wait to do business with buytrendybrands again, because, especially with on line shopping, things are bound to go wrong occationally, but its rare that they are fixed to my satisfaction!